Terms

These terms apply to bookings made on quub.rent and to the use of the site. Quub.rent is a trade name of Carvenience Bookings; its details are at the end of this page. In these terms, “Quub” means Carvenience Bookings trading as Quub.rent.

Who does what in a booking

• Quub arranges the booking. It shows the rooms, prices and rate terms that its booking partner makes available, passes your details on and sends the confirmation.
• The contract for the stay itself is between you and the property. The property provides the room and its services under its own house rules.
• Payment is taken by Nuitee (LiteAPI), the booking partner and merchant of record, at the moment of booking. The card is entered in Nuitee's payment form; Quub never sees or stores card details. The charge on your statement comes from Nuitee or its payment processor, not from Quub.

Price

The price shown before you pay is the total for the whole stay, for the room, dates and number of guests you chose. Taxes and fees are marked either as included in that total or as due at the property. Amounts due at the property, such as a city or tourist tax, are paid there, in the currency and by the method the property sets. The price is confirmed with the property when the booking starts; if it changes, the new price is shown before any payment is taken.

Cancellation and refunds

Each rate has its own cancellation terms, shown on the hotel page, on the booking page before you pay, in the confirmation email and on your booking page. Those terms decide what happens when you cancel:

• A rate with free cancellation can be cancelled free of charge until the deadline stated with the rate. After the deadline the property's cancellation charge applies, as stated with the rate.
• A non-refundable rate is charged in full and no amount is returned on cancellation.

A booking with free cancellation can be cancelled from the link in the confirmation email. Where a rate's terms return an amount, it goes back to the card used, through Nuitee. Nothing is returned beyond what the rate's terms state.

EU rules give no 14-day withdrawal right for accommodation booked for specific dates (Directive 2011/83/EU, article 16(l)), so the rate's cancellation terms are the only way to cancel.

Changes

Dates, room type and guest names cannot be changed online. Write to hello@quub.rentwith your booking reference and the change you need. A change depends on the property and the rate, and may mean cancelling under the rate's terms and booking again at the current price.

No-shows and late arrival

If you do not arrive on the check-in date and have not cancelled, the property treats the booking as a no-show and the full price is kept. The property may release the remaining nights. If you will arrive late, tell the property in advance; the special requests field on the booking form is passed on but not guaranteed.

Your responsibilities

• Give a correct name, email address and phone number. The confirmation and any updates go to that address.
• Bring a valid passport or identity card for every guest. Properties are required by law to register guests and may refuse check-in without identification.
• The name on the booking must match the identity document of the lead guest. The property may ask for a card in that name at check-in for a deposit or for extras.
• Follow the property's house rules, check-in and check-out times, and occupancy limit.

Liability

The property is responsible for the stay: the room, its condition, its services and anything that happens there. Nuitee is responsible for the payment. Quub is responsible for arranging the booking with care and passing on your details and requests correctly.

Hotel descriptions, photos, facilities and review scores come from the property and the booking partner and are shown as supplied. Quub is not liable for indirect or consequential loss, and its liability for a booking is limited to the amount paid for that booking. Nothing in these terms limits liability for intent or gross negligence, or any right you have as a consumer under mandatory law.

Links to other booking sites

Some buttons lead to other sites such as Booking.com, Vrbo, HomeToGo, Expedia and Agoda. A booking made there is a contract between you and that site or the property, and its prices, availability, cancellation terms and support are theirs. Some of those sites pay Quub a commission on bookings, at no extra cost to you.

The guides

The guides are general travel information, checked against the sources they link to on the date shown on each page. Taxes, parking rules and rental regulations change. Before you rely on a rule, check the linked source or ask your host. The guides are not legal or tax advice.

Photos and text

Guide photos come from Wikimedia Commons under the licence credited beneath each one and may be reused under that licence. Hotel photos are supplied by the property and the booking partner. The text of the guides belongs to Quub; quoting a short passage with a link is welcome.

Complaints

Write to hello@quub.rent with your booking reference and what went wrong. Complaints receive an answer within 14 days. A complaint about the stay itself is best raised with the property during the stay, so it can be put right there. Quub passes complaints on to the property or Nuitee where they are responsible.

If a complaint is not resolved, you can turn to the competent court. A consumer living elsewhere in the EU can also ask the European Consumer Centre in their country for help. The European Commission's online dispute resolution platform closed on 20 July 2025 and no longer takes complaints.

Law

These terms and every booking made through Quub are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory rules of that country.

Corrections

Found something out of date in a guide? Write to hello@quub.rent with the page and the source, and it will be checked.

Who runs Quub